For hair, beauty and nail salons
Keep your chairs full without chasing clients
Missed calls while you're with a client, enquiries that wait until closing, and regulars who quietly stop booking. We set up five automated systems that reply, rebook and bring clients back, so you can focus on the person in your chair.
Studio Mae Hair
Missed call, 6:42 pm
Hi, it's Studio Mae Hair. Sorry we missed your call, we're with a client. What can we help with?
Do you have anything for a cut and colour this week?
We do! Friday at 10 am or Saturday at 1 pm, which suits?
Saturday please
You're booked for Saturday at 1 pm. See you then! Reply STOP to opt out.
Example conversation with a fictional business
Where salons lose bookings
Your clients love your work. The gaps in your book usually come from what happens between appointments.
You can't answer mid-appointment
Your hands are full with foils or a fresh set of nails. The caller books with whoever picked up.
Enquiries wait until closing
Messages and booking requests pile up during the day. By the time you reply, the client has booked elsewhere.
Regulars drift away
Clients who came every six weeks stop rebooking. Nobody notices until the gaps show up in the book.
Five systems. One full house.
Each one plugs a leak. Together they cover the whole journey, from the first visit to your site to the next referral.
- 1
A fast, mobile-first website
Built for people booking on their phone, with your services and prices up front and a short form or a direct link to book.
- 2
AI client reactivation
We message clients who haven't been in for a while with a reason to come back, answer their questions and book them in.
- 3
Reviews and referrals
Every client gets a friendly request for a Google review after their appointment. We reply to your reviews and invite clients to refer a friend.
- 4
Instant enquiry follow-up
New enquiries get a reply within a minute, even while you're busy. The AI answers questions about services and prices, books the appointment, sends reminders and handles rescheduling.
- 5
Missed-call text back
When you can't pick up, the caller gets a text straight away, so they book with you instead of the next salon on Google.
How the five work together
Each step of a client's journey has a system behind it. The numbers match the five services above.
- Step 1
They find you
Service 1 - Step 2
They get in touch
Service 5 and 4 - Step 3
They book in
Service 4 - Step 4
They sit in your chair
Service 3 - Step 5
They stop rebooking
Service 2
Already have a website?
Keep it. Services 2 to 5 work with the website you have now. We connect our forms and chat to your current site and, where possible, your booking software. The website build is optional.
What happens on the call
A free 30-minute strategy call. No pressure, no obligation.
Book a time
Leave your details below and we'll get in touch to find a time that suits you.
We find the leaks
We look at your calls, enquiries and customer list together and show you where bookings slip through.
You decide
You get a clear plan and pricing for the services that fit your business. Then it's your call.
Questions
Something we haven't covered? Ask us on the call.
Do I need all five?
No. Start with the ones that fix your biggest leak. A common starting point is missed-call text back and client reactivation, with the rest added once those run.
Will it work with my booking software?
We connect to your website, phone number and calendar. For booking platforms like Fresha or Timely, we check on the call what can be connected directly and what needs a simple workaround.
Do I have to change my phone number?
No, your number stays yours. To text back missed calls, we either forward unanswered calls to a number on our system or move your number across. We'll walk you through both options on the call.
Is it allowed to message my past clients?
We only message people you already have a relationship with, such as past clients and people who enquired. Every message names your salon and includes an easy way to opt out, as Australia's Spam Act requires. We go through your list with you before anything is sent.
Can you stop bad reviews?
No. Everyone gets the same review request. Google doesn't allow businesses to only ask happy customers, and doing so can put your profile at risk. What we do is make sure your happy customers actually get asked, and help you reply calmly to critical reviews.
Will the messages sound like my salon?
Yes. We set the tone with you, from warm and chatty to short and polished. You can read every conversation and step in at any time.
What does it cost?
It depends on which services you need and the size of your business. You'll get exact pricing on the call, before you commit to anything.
Book your free strategy call
Leave your details and we'll be in touch within one business day to set up a time.